Support

Contact and Support

For private beta support, keep reports specific and avoid sending passwords, secret keys, or unnecessary personal information.

Support process

During private beta, users should report issues with the page URL, what they expected, what happened, screenshots if helpful, and whether the issue affects studying, billing, or account access.

Payment issues

For PayMongo checkout issues, include the approximate time of payment, plan selected, and visible payment status. Do not send card details.

Safety feedback

If AI output appears clinically unsafe or inaccurate, include the prompt, source document if relevant, and why the answer may be wrong.

Need help? Contact nurseOS support.